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Return and Exchange Policy
Replacement and refund:
Duration : You can cancel your order up to a maximum of Same day Or in any case of exchange, the return request must be executed within 14 days After delivery and deduction Shipping fees From the client
Shipping costs: The customer bears the shipping costs of the replaced or returned product.
Product Condition: The product must be in its original condition, unused, in its original packaging with all its accessories.
Product return process
To return a product, please follow these steps:
Email us at info@cloudyeg.com or call us at 01100333449 within the specified return period.
Email us at info@cloudyeg.com or call us at 01100333449 within the specified return period.
Inform us of your desire to return the product and send us your order number and date.
A photo of the returned or exchanged product must be sent to ensure that the product is in its original condition without any defects. .
You must send a photo of the product after it is packaged and before it is delivered to the shipping company.
Return the product to us in its original packaging with a copy of your receipt.
Refund process:
Product inspection:
Payment by credit card:
Product inspection:
We accept the product and conduct an inspection within 5 business days. This inspection is conducted by our quality department to ensure that the product complies with our exchange or return policy. The refund is then transferred to the customer, minus the shipping costs. .
.Payment by credit card:
A 4% processing fee applies to canceled orders made via credit card.
Important Notes:
Please note that if the returned product does not meet the above conditions, it will be rejected and shipped back to you.
We believe that customer satisfaction is our main goal, and we strive to provide the best possible service.
