FAQ

• Dry cleaning is preferred to maintain the quality of the product for as long as possible.
• The pillow can be hand washed or machine washed, following the washing instructions attached to the product.

Orders are processed and shipped within two business days of purchase. You will receive a notification with shipping details once your order is submitted.

Yes, you can easily return the product while the representative receives the order after inspecting it. No additional fees will be charged if the product meets the return conditions.

We offer several convenient and secure payment methods:

• Cash on delivery
  
• Electronic payment via (Visa - MasterCard - electronic wallets - installment systems)
  
• INSTAPAY

• Contact us via email at info@cloudyeg.com or phone (WhatsApp) 01100333449 within the 14-day period.
  
• Send us your order number, purchase date, and reason for return.
  
• Send a photo of the product to ensure it is in its original condition.
  
• After approval, send a photo of the product after it has been packaged before it is delivered to the shipping company.
  
• Return the product to us in its original packaging with a copy of your receipt.