Privacy Policy

Privacy Policy

This policy explains how Cloudy Store collects, uses, protects, and discloses information gathered from users of our website. This policy applies to the website and all products and services offered by Cloudy Store.

⚖️ Governing Laws

Any disputes or claims arising out of or related to this website shall be interpreted under the laws of the Arab Republic of Egypt.

💳 Payment Information

If you make a payment for our products or services through the website, your payment details will be transmitted directly and securely to the payment service provider via an encrypted connection.

Note: The cardholder must retain a copy of transaction records and regularly review the store’s policies and rules.

🔒 Data and Privacy

To complete your order and deliver your products, we need to collect some personal information such as:

  • Full name
  • Email address
  • Shipping or billing address
  • Phone number (if needed)
  • Payment details

We use this information solely for:

  • Processing and delivering your order
  • Tracking order status and confirming payment
  • Communicating with you when necessary

Collecting this information is based on our obligation to fulfill contractual agreements between us and the customer, and we cannot complete your order without it.

🛡️ Protecting Your Information

We ensure that all payment data is processed in a secure and encrypted payment environment. When paying by credit card, your card details are sent directly to the electronic payment service provider and are not stored or viewed by our team at Cloudy.

We only receive confirmation of whether the payment has been successfully completed to maintain your full privacy.

🤝 Sharing Information with Third Parties

We only share your data with essential parties required to complete the services provided to you, such as:

  • Delivery partners (for order shipment)
  • Payment partners (for transaction processing)
  • IT service providers (for secure and efficient website operation)
  • Advertising or research agencies (to display personalized content and improve customer experience)

All these parties are required to use your data solely to perform their services on behalf of Cloudy and are not allowed to use this information for any other purpose.

We also sign official agreements with these partners to ensure full compliance with privacy and data protection standards.

🌙 Our Commitment to Your Privacy

At Cloudy, we are committed to maintaining the confidentiality of your personal information and using it only in ways that guarantee you a safe and comfortable shopping experience.

We will never sell or share your data with any external party for commercial or illegal purposes.